Shipping policy

Logistics Policy

Last Updated: 2026.8.28

Thank You For Choosing To Shop At Yan's Atelier. Below Is Our Logistics Policy For All Orders. Please Read It Carefully Before Placing An Order. If You Have Any Questions, Feel Free To Contact Us.

1. Order Processing Time

- Most Orders Will Be Processed Within 3-7 Business Days (Excluding Weekends And Public Holidays).
- Clay Model Orders Are Generally Shipped Within 25 Business Days (Excluding Weekends And Public Holidays).
- Order Processing Includes: Payment Confirmation, Address Verification, Picking, Packing, And Handover To The Carrier.
- During Promotional Periods, Order Volume Is High, And Processing Time May Be Extended By 5-7 Business Days. Please Refer To The Page Prompts Or Email Notifications.
- After Placing An Order, Order Status Updates And Shipping Notifications Will Be Sent To Your Registered Email Address. If You Do Not Receive Them, Please Check Your Spam Folder Or Contact Us.

2. Delivery Speed (Using U.S. Orders As An Example)

- We Offer The Following Delivery Options:
Standard Shipping: 7-12 Business Days
For Expedited Shipping: 5-10 Business Days, Additional Freight Charges May Apply Depending On The Situation.
Delivery Times Are For Reference Only; Early Or Late Delivery May Occur Due To Various Reasons.
Note: Regarding Expedited Shipping Fees, The Additional Charges Vary Depending On The Size And Destination. You Will Need To Communicate The Details With Me Through My Social Media. Please Rest Assured That We Only Charge The Actual Extra Cost For Shipping And Do Not Profit From Expedited Shipping Fees.

Free Shipping Threshold: Free Standard Shipping On Orders Over 500 Us Dollars. For Products That Are Themselves Free Shipping, You Can Contact Me For A Corresponding Discount.
- Remote Areas May Require Additional Delivery Time, And I Will Proactively Contact You Then.
- In Case Of Force Majeure (Natural Disasters, Traffic Controls, Etc.), Delivery May Be Delayed. We Will Notify You As Soon As We Are Informed.
- International Orders May Incur Import Duties, Vat, Or Other Customs Fees, Which Are The Responsibility Of The Recipient And Are Not Included In The Product Price Or Shipping Cost.
- Delays Caused By Customs Clearance Are Beyond Our Control. If A Package Is Returned Or Destroyed Due To Refusal To Pay Duties, Related Costs Will Be Deducted From The Refund.

3. Shipping Cost Explanation

- Shipping Costs Are Calculated Based On The Total Weight, Volume, And Delivery Address Of The Order. The Final Shipping Cost Is Shown At Checkout.
- If An Order Contains Multiple Items, They May Be Shipped Separately Depending On Stock Availability. The Tracking Number For Each Package Will Be Notified Separately, But No Additional Shipping Fees Will Be Charged To You.
- If You Apply For A Partial Return, The Free Shipping Discount Originally Applied To The Order May Be Recalculated.

4. Package Tracking

- In The Vast Majority Of Cases, The Tracking Number For All Orders Is Fully Trackable.
- After All Orders Are Shipped, The System Will Automatically Send An Email Containing The Tracking Number And Inquiry Link.
- You Can Also Log In To Your Account And Check The Logistics Status Under "My Orders".
- If You Do Not Receive Tracking Information Or Notice Any Anomalies Within 7 Days After Shipment, Please Contact Us Immediately.

5. Address And Delivery Issues

Address Accuracy: Please Ensure The Shipping Address, Recipient Name, And Phone Number Are Correct And Complete. The Customer Bears Responsibility For Delivery Failure Or Loss Caused By Incorrect Address Information.
Address Changes: If You Need To Change The Address, Please Contact Customer Service Before The Order Status Changes To "Shipped". Once Shipped, It Cannot Be Changed. We Recommend You Contact The Carrier Yourself Or Arrange For Forwarding, And Related Costs Will Be Borne By You.
No One Available To Sign: If A Package Fails To Be Delivered And Is Returned, The Cost Of Reshipping Will Be Borne By The Customer. If You Do Not Contact Us To Resolve The Issue Within 14 Days, The Order Will Be Automatically Refunded, With Round-Trip Shipping Fees And Handling Fees Deducted (If Returned). If The Package Is Destroyed By Customs Due To Incorrect Personal Information Provided By The Buyer Or Failure To Pay Taxes In Time, We Will Not Bear The Loss For This Order.
Package Damage/Loss:
1: - If You Notice Severe Damage To The Outer Packaging Upon Receipt, Please Refuse Delivery And Contact Us Immediately.
2: - If The Logistics Information Shows "Delivered" But You Have Not Received It, Please Contact Customer Service Within 48 Hours. We Will Initiate An Investigation With The Carrier. During This Period, We Will Not Provide Refunds Or Reshipments, And We Appreciate Your Patience And Cooperation.

7. Logistics Responsibility For Returns And Exchanges

- Return And Exchange Shipping Costs Are Borne By The Customer, As Detailed In Our Return Policy.
- We Recommend Using A Trackable Logistics Service With Signature Confirmation When Returning Goods, And Retaining The Shipping Receipt. If The Return Is Lost Or Delayed Due To The Logistics Provider, The Party Responsible For The Return Bears The Liability.
- Additional Costs Such As Duties And Expedited Fees Incurred In The Original Order Are Generally Non-Refundable.

8. Contact Information

If You Have Any Questions About The Logistics Policy, Please Contact Us Through The Following Channels:

- Email: Lmr276569@Gmai.Com
- Online Customer Service Hours: Monday To Friday, 9:00-18:00 (China Beijing Time)

Note: This Policy May Be Revised From Time To Time. Changes Will Take Effect Immediately Upon Posting On This Page. Please Check Back Periodically To Stay Informed Of The Latest Logistics Terms.